Refund policy
Most Motel Of The White Locust pieces are made to order. This page is the short version of how refunds and replacements work — same rules as the Returns block on Shipping + returns.
Some items are made by production partners; their item-specific terms are listed below and apply only to those items.
Made to order
We do not offer change-of-mind refunds on printed apparel or accessories once production has started. Unworn “changed my mind” returns are not available on made-to-order prints unless consumer law where you live says otherwise.
Damage, defects & wrong items
If your order arrives damaged, defective, or incorrect, contact us through the Contact page with your order number and photos. We will replace the item or refund it.
Digital print issues
Digital issues — wrong file printed, missing graphic — are treated as defects. Same path: Contact, order number, photos. We make it right.
Consumer law
If a return is required by consumer law in your country, we will honor that.
How to reach us
Use Contact. Include order number + clear photos of the issue. That is enough to open a replacement or refund.
Items made by our production partner BoardPusher
Which items this covers
This section applies only to products whose product page says they’re made to order by our production partner. Those items are produced and shipped by our third-party production partner, BoardPusher. For every other product, our standard Refund policy, Shipping + Returns page, and Terms of service apply as written. If this section and our standard policies differ, this section controls for BoardPusher items only.
Production and shipping
- Your item is made after you order. BoardPusher states these items usually ship within 72 hours.
- Your item ships directly from BoardPusher, not from us. US orders ship by UPS Ground, typically 2–5 days in transit. International orders ship by postal service or DHL and typically take about 2–3 weeks.
- These times are estimates, not guarantees.
- If your order also includes other products, the BoardPusher item may arrive in a separate package on a different timeline.
- You’ll receive a shipping confirmation with tracking once your item ships.
Returns and claims
- Made to order: Change-of-mind returns are not available.
- Printed incorrectly: If the item you receive does not match the design shown on its product page, contact us within 30 days of receipt. The item must be unskated and still in its shrinkwrap, with no grip tape, trucks, bolts, or stickers applied. We will replace it or, at our option, refund the purchase price.
- Color: Screens display color differently, so an exact color match to what you saw on screen is not guaranteed and is not by itself a print error.
- Broken or cracked decks: Decks are laminated wood and can break under stress. Broken or cracked decks cannot be returned.
- Shipping costs: Shipping costs are not refunded.
- Damaged in transit, wrong, or missing items: Contact us within 7 days of delivery with your order number and photos, and we’ll review each claim case by case.
To start a claim, use Contact with your order number and clear photos. Please don’t send anything back until we reply with instructions.
Consumer law
Nothing in this section limits rights you have under the consumer laws where you live. If those laws give you more protection than this section — for example, a longer return period, a right to cancel, or remedies for faulty goods — those laws apply and override anything narrower here.